For our Fully Managed properties our maintenance team provide day-to-day care for any issues that may arise during the tenancy . If a fault becomes apparent at the property, you must inform us immediately as failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions as swiftly as possible – any emergency repairs will be dealt with as a priority.
Please Note: You must not instruct a contractor to undertake any work without our permission. The cost of any works carried out without our permission will become your responsibility.
For non urgent maintenance/repair work we encourage our Tenants to email us and if possible with photographic evidence.
Where repair work is urgent, ie out of hours/weekends, a mobile number is available on our night service which will go through to a member of our team.
We conduct regular visits on a regular basis. The purpose of the visit is to check to ensure there are no maintenance issues that need attention and also to check the property is being maintained in a fair manner.
Each visit will normally take less than twenty minutes, and we will contact you beforehand giving you notice of our intention, with an appointment date and time. If for any reason the appointment is inconvenient, please contact us immediately so that we can reschedule the date.